Product selection, batch reports, bulk purchasing or order questions — send them straight to us. We reply within 24 hours on weekdays.
Describe your experimental context as fully as you can — research area, pack size and testing requirements — so we can give you a usable answer faster.
| Product selection | Within 1 business day |
|---|---|
| Batch report request | Within 1 business day |
| Bulk quote | 1–2 business days |
| Order / shipping query | Same day |
To protect both sides, we do not give usage guidance by phone or instant messaging. All technical communication is kept on record in writing.
If you need a purchase order (PO), institutional letterhead documentation or an annual framework agreement, include your institution name and procurement requirements in the enquiry and we will supply the relevant documents.
We can help confirm pack sizes, dissolution suggestions, storage conditions and COA interpretation. We do not advise on experimental design, dosing or clinical matters.
Any enquiry clearly aimed at human use, veterinary clinical use or food addition is declined, with a stated reason. This policy does not change.